At gowithdesi.com, all of our products are handmade and customized to meet the specific preferences of our customers. As a result, we maintain a strict No Return, No Exchange, and No Refund policy for all items purchased on our website, with a few exceptions outlined below.
Overview:
- No Returns or Exchanges: Since our products are handcrafted and customized, we do not accept returns or exchanges under any circumstances.
- No Refunds: All sales are final. We do not offer refunds for any product, as they are specially made to order.
Exception for Damaged Glass Products:
- Damaged Glass Items: In the rare event that you receive a glass product that is damaged, we will accept a return under the following condition:
- Compulsory Video Proof: You must record a video at the time of receiving the parcel, clearly showing the unboxing process and the damage to the product.
- Email the Video: Send the video to our support team at [insert support email] along with your order details. The video proof is mandatory for us to process any returns for damaged glass items.
Important Details:
- Customized and Handmade Products: Each product is handcrafted with care, making it unique. We strongly encourage you to review your order carefully before finalizing your purchase to ensure that all details are correct.
- Non-Returnable Items: As these products are personalized, they cannot be returned, refunded, or exchanged, except for damaged glass items (with video proof).
Need Help?
If you have any questions or concerns regarding your order, please contact our customer service at support@gowithdesi.com. We are happy to assist with any inquiries.
By making a purchase on gowithdesi.com, you agree to our refund and return policy. We appreciate your understanding and continued support of handcrafted, custom-made products.